Support

Help with doteo.ai — contact us directly, or sort the common things yourself below.

Contact us

General help — account, billing, bugs and anything else:
support@doteo.ai

Your data — export requests, deletion and questions about how your data is handled:
privacy@doteo.ai

In the app, the Help centre (Settings → Help & support → Help centre) answers the common questions about notes, insights, billing and troubleshooting, and has a feedback form that reaches the same inbox.

Common questions

The sign-in code hasn't arrived

Check your junk or spam folder. Codes expire after 10 minutes, so if yours is older than that, request a new one from the sign-in screen.

Manage or cancel your subscription

Subscriptions are handled by the store you subscribed through — doteo.ai doesn't receive your card details. On iPhone, go to Settings → your name → Subscriptions (Apple's guide). On Android, open the Play Store, tap your profile, then Payments & subscriptions (Google's guide). Cancelling stops the next renewal; you keep Pro until the end of the current billing period. Refunds are handled by Apple or Google.

Delete your account

In the app, go to Settings → Data & privacy → Delete account. This permanently deletes your cloud data — transcripts, notes, insights and your profile — and the recordings held on the phone you delete from. Each recording is uploaded to private storage only until it is transcribed, 24 hours at most, and is deleted with your account.

Export your data

In the app, go to Settings → Data & privacy → Export my data. When the export is ready you can download it from that tile, and we email you a link that works for 24 hours. If you can't sign in, email privacy@doteo.ai from the address on your account.

Legal

Read our privacy policy and terms of service.